General Daycare:

What is off-leash doggie daycare?

Off-leash daycare is an opportunity for dogs to play with each other in a fun, safe, well-supervised, and clean (though potentially wet) environment.  Dogs can be dropped off for the day or just long enough to get some errands done.  Benefits include:

  • Regular exercise to maintain a healthy weight.
  • Relief from boredom, separation anxiety, and destructive behavior at home.
  • Improved socialization with dogs and people.
  • Enhanced quality of life.

What do the dogs do all day?

During playtime, dogs are able to play as a group in one of our indoor or outdoor areas.  They are separated by their size, temperament, and activity level.  A staff member will directly supervise and facilitate each group play at all times, reinforce basic obedience cues, give lots of love and attention, give praise for good behavior, and keep play areas clean.

Quality play is an important contributor to your dog’s health.  Our goal is physical and mental stimulation, not exhaustion.  Similar to children, exhaustion is closely related to crankiness and tantrums, and can be a stress on the immune system.  Because our goal is to return a happy and healthy dog at the end of the day, we offer naptimes midday where dogs have their own personal space to allow them the break they need to keep quality socialization.  Subject to the observation of our trained daycare staff, some dogs may need additional rest time in order to maintain optimal playtime.

Additional services are also available for purchase during the day including personal one on one time with your dog and a staff member, baths, ear cleaning, nail trims, anal gland expression, brushing teeth, meals, snacks/treats, and administration of medications.

Do you provide outdoor play areas?

Yes!  We have separate outdoor play areas for large and small dogs.  These yards are designed specifically with specially manufactured K9 Grass.  Small dogs also have the option to play in an indoor play area. We have water features that we allow the dogs to use, especially with those we know love water. If you do not want your dog near any water features please let us know!

Can you provide my dog his/her medications?

Absolutely! For your pet’s safety, medication must be in the original bottle and the prescription must be current.  Medication will be administered as labeled on the prescription at the time you designate upon check in.

Can I take a tour?

Absolutely! In fact, we encourage it.  Stop by anytime during business hours and ask for a tour of daycare or just help yourself to look through our viewing windows.  No Appointment is needed.

Will my dog like this environment?

All dogs are different, and daycare is NOT for all dogs, but our interview process is designed to assess whether your dog enjoys this environment.  At the end of the interview period, we provide a detailed report and will talk to you about how your dog interacted with staff and other dogs, and if they enjoyed their time with us.

We want your dog to be happy as much as you do and promise to be honest with you if we feel this isn’t the best possible environment for your dog.

I have an older dog. Will they enjoy this environment?

This will depend on your dog. We have many older canines who love the interaction with other dogs. The interview process will also help us, and you, determine if our environment is right for your dog. Our staff is constantly evaluating each camper’s behavior, and if they view your dog as overwhelmed or tired they will place your dog in one of our spacious Cabins for a short nap.

Sometimes older achy dogs can be wary of playful dogs since they associate play with the onset of pain.  Please consult one of our veterinarians if you feel your dog may be in this situation.  Pain control can be a huge contribution to ‘slowing down’ and behavioral changes in older dogs.

This is an environment that has both large and small dogs, is it safe for my smaller dogs to be there?

For the safety reasons, we separate dogs into our play areas based on size, temperament, and activity level.

Should I bring anything for my dog’s stay? Do I need to bring my own dog food?

All dogs must come in on a leash. All collars and harnesses will be removed. Other collars and harnesses will be removed.  Owners are encouraged to have their dogs microchipped as well as keep an updated City & County dog license.

If your dog will be due for a meal during their stay, we strongly suggest bringing their food from home to keep their stomach from getting upset. We will happily feed your pup our food, but it is best for them to not change foods rapidly.

Any medications must be in the original bottle and the prescription must be current.  Medication will be administered as labeled on the prescription at the time you designate upon check in.

We prefer to use our own blankets since we may not have time to wash personal blankets before campers are picked up.

Personal toys can not be used in group play, so we request these are left at home

If you wish to bring special toys, treats, or blankets, we will do our best to make accommodations, but this will be limited for use during naptime when campers are in their individual spaces.

Should I feed my dog before going to daycare?

It is best to have your dog eat a minimum of 1.5 hours prior to coming to daycare to prevent a potential emergency situation referred to as bloat. Bloat can be caused from playing too soon after eating, especially with deep chested dogs, and it can be a life threatening emergency. If your dog ate less than 1.5 hours before arrival, please let one of the staff members know for the safety and well-being of your pet.

Is there a specific kind of collar my dog must wear to come to daycare?

Collars are removed during group play since they are potential choking hazards. In the situation where two similar looking dogs are scheduled to play together, we may place paper collars on for identification purposes.

Do you offer baths and grooming services?

We do offer baths, nail trims, anal gland expressions, brushing teeth, and ear cleanings so you can pick up a clean and fresh smelling pup after their daycare. Please schedule these services before dropping off so we can make sure your pup has adequate drying time.

Do you walk the dogs?

Romping around in group play provides the needed exercise and potty breaks, so taking a walk will be the last thought on your pup’s mind.  If you would prefer individual attention with your pup and a staff member, we will do our best to make those accommodations.

What is socialization?

Socialization is the opportunity for dogs to learn how to express themselves in healthy ways and communicate with people as well as other dogs.  Socialization is critical for a healthy state of mind.  Lack of socialization can lead to anxiety and destructive behaviors.  Group play is also an opportunity for staff to reinforce basic commands, give praise for good behavior, and give lots of love and attention.

Do you have live video cameras?

We do not have live video cameras at this point, but our Daycamp counselors are happy to send you updates via email, and you are always welcome to watch them play through our viewing windows at any time.

Do you offer boarding?

We offer daycare through our Doggie Daycamp, as well as overnight supervision. We have a dedicated staff member watching our patients overnight. Charges are incurred per calendar day at PetVet rather than per 24 hours.

Overnight Supervision:
<25#: $28
25-75#: $34
>75#: $40

Daycare + Overnight Supervision:
<25#: #50
25-75#: $56
>75#: $62

Who is right for daycare:

Can any dog come in for doggie daycare?

Daycare is not meant for every dog. Daycare is designed for dogs that enjoy socialization and are willing and able to play safely in a large group. Some dogs get stressed in social settings and would do better with individual play time with one of our staff. For the safety of your dog as well as others, we require an interview assessment process to determine if group daycare is right for your dog prior to scheduling your first play session.

Dogs must be in good health, flea/tick free and on prevention, friendly to all dogs, and enjoy socialization. They must be over 4 months old, spayed or neutered at maturity, have a negative fecal test in the last year, as well as current on vaccines. For adults this includes Distemper (every 3 years), Leptospirosis (every year), Parvovirus (every 3 years), and Bordetella (Kennel Cough, every 6 months) vaccines. Puppies should go through the whole vaccine series as recommended by your veterinarian, and the booster at 1 year of age. Vaccines take 2 weeks for the body to build a response and provide protection. If the last vaccine was given less than two weeks prior to arriving at daycare, you are accepting the risk associated with potential lack of protection.

What is the interview assessment process?

Because safety is our priority, we will need to assess if daycare is a good fit for you and your dog before any daycare appointments can be made. Daycare is not meant for all dogs. Some dogs have increased anxiety in a group, and others would be just as happy laying alone on a couch. We will have you fill out a registration form and have a brief 30 minute interview with a staff member, before dropping off your pup for the evaluation. Our staff members are trained in dog behavior, play yard monitoring techniques, and evaluating dogs based on their capabilities to adapt and enjoy group play. We will then evaluate their ability to socialize with people, individual dogs, and then dogs in a group. If dogs are unable to pass any part of the assessment, the evaluation will be discontinued and alternatives will be discussed. The evaluation needs to be scheduled ahead of time and will cost 25$. We request at least 3 hours for a full assessment.

What happens during an interview assessment?

Staff are trained to evaluate dogs using some of the following techniques:
·       Hands-on meet-and-greet to evaluate dog’s response to physical touch
·       One-on-one introduction with other regular day-campers
·       Slow introduction into open-play environment
·       Ongoing evaluation during every visit to daycare

The interview consists of us starting off by checking your dog over to ensure they are comfortable being handled. This is a time for the staff members to get to spend a little time getting to know your dog and making sure they aren’t nervous of people.  They will also look your dog over for any possible issues such as fleas and ticks and for any existing injuries that may worsen when playing with other dogs.

Other dogs will be introduced into the interview area one at a time to see how your dog interacts with other dogs. After our Counselors are confident that your dog feels secure in the environment, your pup – along with their new friends – will be introduced into the appropriate play area based on their size, temperament, and activity level.

Do you provide daycare for cats or pets other than dogs?

We only are able to provide group play for dogs. We are able to make individual accommodations for cats as well. Please call us to inquire about these.

Requirements:

Do you turn away dogs based on their breed?

PetVet does not discriminate based on breed and welcomes all dogs based on behavior and socialization.

How old do the dogs have to be?

4 months old is the youngest puppies can be to have received a protective puppy vaccine series. Younger pups should start with our puppy obedience and socialization classes.

What vaccinations are required?

We require veterinary records of current Distemper, Leptospirosis, Parvovirus, and Bordetella (Kennel Cough) vaccines. This can be done with the DHLPP combo vaccine and the injectable, oral, or intranasal version of the Bordetella vaccine. For adults this includes Distemper (every 3 years), Leptospirosis (every year), Parvovirus (every 3 years), and Bordetella (Kennel Cough, every 6 months) vaccines. Puppies should go through the whole vaccine series as recommended by your veterinarian, and the booster at 1 year of age. Vaccines take 2 weeks for the body to build a response and become protected. If the last vaccine was given less than 2 weeks prior to arriving at daycare, you are accepting the risk associated with potential lack of protection.
on vaccines.

Are all dogs required to be on a flea and tick preventative?

Yes! All dogs are required to be on a flea prevention. If fleas or ticks are found on your dog, they will be assessed an additional charge for treatment, may not be allowed in group play, and/or may be sent home until infestation is under control.

*Trifexis does not provide coverage for ticks.

Does my dog need vaccination records for the assessment?

Yes. Participating dogs have the same requirements as those already enrolled in daycare.

Contact:

What are your hours of operation?

PetVet is open 7am-9pm 7 days a week. Play groups are open 8am-5pm monday, tuesday, thursday, friday and include a nap time. Please check back frequently for additional daycare days being added to our schedule. We encourage drop-off for Daycare between 7:00am-8:00am, and pickups between 6:00pm-7:00pm. Other arrangements can also be made between 6:30am-8:50pm for an additional charge. If Daycare pups are still here at 8:50pm they will be settled in for overnight supervision.

Where are you located?

848 Ala Lilikoi St., Suite 101 in the Salt Lake Shopping Center.  We are conveniently located near the airport with easy access from the H1, Nimitz, H201, H3, and Kamehameha highway.  All roads lead to your PetVet!

Do I need to make a reservation?

It is best to make a reservation as soon as you know you will need one to guarantee your spot.  Depending on the day, we can often accommodate short notice or same day notice (if your dog has previously completed the interview process).

How do I make a reservation?

You can call PetVet (834-PETS [7387]) during regular business hours (7am-9pm), or request a reservation online through www.petvethawaii.com. A staff member will reach out to you to confirm your online reservation request. Interview assessments need to be completed before a reservation can be made and are $25 per dog. During the assessment dogs will be slowly introduced to other dogs and employees and potentially get to play with the group in our facility. All dogs must have up-to-date Registration and Health Record or current vaccination records from a veterinarian.

What is your cancellation policy?

Please notify us at least 24 hours prior to your appointment to allow us to welcome any pups that may be on a waitlist.

After Daycare:

Why is my dog tired when he/she comes home?

Daycare is a great energy release!  Dogs are naturally tired after all the exercise and interactions of daycare.  All dogs are different, and some dogs will naturally need extra nap time during the day to prevent being overly tired.  We will not force a dog to get up from a nap if they are still sleeping.

Why is my dog thirsty when he/she comes home?

Fresh water is available at all times during their stay at PetVet.  Playing hard all day can be strenuous exercise, and it is not uncommon that they will drink more water once they are home.

What are the risks?

Risk

Thank you for your interest in PetVet. At PetVet, we understand and appreciate that your dog is a member of your family and we work very hard to provide the love and care that your dog deserves. We truly appreciate the trust that our customers have placed in us and you should feel confident your trust is something that we do not take lightly. We are obsessed with delivering top of the line customer service and your satisfaction is our goal.

Please understand that leaving your dog at a Pet Care Facility is not unlike taking a child to day care, school or camp. There are exposures associated whenever there are multiple dogs under one roof. However, parents agree that the benefits of education and socialization outweigh the possibility of the common cold and other associated risks at schools. The same holds true for dogs at a Pet Care Facility. Many pet parents agree that benefits, such as, socialization, exercise, bathroom break opportunities, and being cared for by trained professionals, outweigh the minimal and unlikely risks associated with a Pet Care Facility.

Through our operational policies, commitment to sanitation and hygiene and our professionally trained staff, we take every precaution possible to minimize the risk potential but they are impossible to eliminate entirely.

We would like to draw attention below to some situations, although uncommon, that can occur at any Pet Care Facility. Please remember that at PetVet these are unlikely exceptions rather than the norm. The chances are better than 99% that your dog will come home tired but happy, clean and healthy.

Minor Cuts/Abrasions:
While in Group Play (Doggie Daycare) most dogs love to play vigorously and wrestle around with each other all day. This interaction is very good for socialization and for your dog to burn energy. During this play, it is NOT uncommon for some dogs to leave with minor cuts or scrapes. They love this type of play and we have trained supervisors monitoring the group at all times. Rest comfortable knowing that we absolutely do not have aggressive dogs at PetVet but dogs do have teeth and nails and use them when engaging one another, at times resulting in cuts or abrasions. While PetVet’s staff is very attentive to your dog’s behavior and interactions, it is possible for minor cuts or abrasions to go unnoticed. Although very rare, occasionally some rough play may result in more moderate injuries.

Again, we do have trained staff monitoring the dogs at all times, however no amount of supervision or personalized care from PetVet can be 100% certain to prevent a dog from being injured.

Canine Cough:
Canine Cough, or Kennel Cough as it is sometimes incorrectly referred to as, is similar to a mild common cold/cough in humans and most of the time, it is NOT a serious condition. Most dogs will recover without any treatment needed. Unfortunately, every facility that cares for pets, Dog Hotels, Doggie Daycares, Grooming Salons, Dog Training Centers and even Veterinary Hospitals will experience an outbreak of Canine Cough from time to time. Due to the fact that it is an air-borne virus, it is unavoidable in Pet Care Centers the same way the common cold is unavoidable in Child Care Centers.  PetVet  has a state-of-the-art ventilation system throughout the facility. We also use hospital grade disinfectants to clean all surfaces of our facility.  Unfortunately, even with these precautions in place and our strict policy of requiring that each dog is vaccinated with the Bordetella vaccine prior to coming to our facility, it is still possible for a dog to catch Canine Cough due to all the different strains. Please be advised that the Bordetella vaccine does not prevent against all strains of Canine Cough. Although these vaccines may help, they do not guarantee protection against Canine Cough or infectious tracheobronchitis, because it can be caused by so many different types of bacteria and viruses.

Again, Canine Cough is similar to a mild common cough in humans and most of the time, it is NOT a serious condition. Most dogs will recover without any treatment needed. However, some more severe strains or puppies and older dogs, might require a visit to your Veterinarian.

Fleas/Ticks:
We do not have fleas or ticks at PetVet but this does not mean that they could never show up on the property. Your dog must come to PetVet flea and tick free and must be on flea and tick prevention.

Diarrhea:
When their owners are away from the “pack” dogs experience a change in their routine and environment. Just like people, dogs react to environmental change differently and some may get overly excited. Such excitement is natural and may cause some dogs to experience mild stress diarrhea, which is normal and may last a few days.

Tiredness:
Boarding life can be very exciting, and some dogs charge around barking and having a wonderful time. These dogs often leave the resort exhausted but happy, and sleep a lot the first couple of days they are home.

Hoarseness:
Boarding life can be very exciting, and some dogs charge around barking and having a wonderful time. This can cause hoarseness just like if your son/daughter or you scream a lot at a rock concert or sporting event.

Weight Loss:
Remember your dog has been getting long hours of recreation/exercise/play time at PetVet, much more then they would receive at home and therefore losing some weight is also not uncommon.  Exercise with daycare is an excellent addition to any weight loss plan.

Nose Rubbing:
Some dogs can become curious at all the different sights and smells at a Pet Care Facility. Some dogs may rub their noses at the bottom of the door of their accommodation in an attempt to “smell” what’s going on. If the dog’s nose rubbing is persistent, it may cause a minor cut, scrape or rawness.

Dirty/baths:
Our priority is to keep your dog happy, safe, and healthy.  Safe, quality play is important for physical and mental health, and some dogs (especially water lovers) can get messy in this process. Our water features are cleaned daily (and more often as needed) and our K9 grass helps keep dirt/mud to a minimum.  If you would like your dog clean and fresh before going home, please notify us at check in so we can schedule them to be bathed and dry before you take them home.

Please understand that PetVet, as with most Pet Care Facilities, does NOT pay for veterinary charges associated with any of the foregoing situations. It is beyond our control to absolutely prevent these conditions in a group daycare setting.

Again, please remember that at PetVet these are unlikely exceptions rather than the norm. The chances are better than 99% that your dog will come home tired but happy, clean and healthy.

Thank you for placing your confidence in PetVet!

Do dogs ever get hurt?

Although safety is our priority, during normal play a dog may get small scratches, nicks, and lose small patches of fur.  Although safety is our goal and we do our best to minimize any injuries, it is possible for more serious injuries to occur.

What do you do in case of illness or injury?

In the case of a serious illness or injury, one of our veterinarians will quickly be on hand to assess the extent of the situation.  We will do our best to contact the owner as soon as possible, but until we are able to reach them, we reserve the right to make decisions for appropriate care.  Our concern is always what is best for our canines.  If immediate veterinary care is required, PetVet Animal Hospital will provide treatment unless you have requested care from a different veterinarian.

What happens in case of a dog fight?

Safety is our priority and we take many precautions to prevent a fight from ever happening, although even the best of dogs can have a bad day.   A trained staff member will be with the play group at all times, interacting, and monitoring for any evidence of needing intervention.  Our staff have been trained to pick up on behaviors that occur before a fight ever happens and will do their best to intervene in an appropriate way to prevent fights from occurring in the first place.  This may include dogs going into time out or being deemed unfit to return for group play.