COVID-19 Information

Your pet and COVID-19.

In theory, the virus can stay on surfaces (your pet, a door handle, a counter top, etc.) and someone else could touch the pet and pickup the virus. There have now been a few documented cases of animals testing positive for COVID-19, including 2 cats in the US, and they have all been those in close contact with a human that is COVID-19 positive. The chance of your pet contracting the virus via “community spread” is extremely minimal. There is testing available through IDEXX but we currently are not offering this for pets because it utilizes the same tests and PPE needed for humans. We do not want to use resources that are much more needed by human healthcare. This policy may change as more information becomes available. Please see the AVMA website for the most up to date information:

https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19/sars-cov-2-animals-including-pets

Veterinary and pet related services are deemed “necessary”.

We will continue to be open for business and our current hours of 7am-9pm all seven days of the week remain unchanged. However, if due to unforeseen circumstances or changes in the State and City & County mandate, these may be revised. All changes will be posted on our website, www.petvethawaii.com and social media.

Urgent, sick and ill patients will be our priority.

We will be utilizing low-contact interactions and Curbside Service.

We recognize this will be a different experience for everyone, including us. We will miss spending time with you in the exam room, but we are doing this to keep everyone safe.

  • When you arrive for an appointment please call us at (808) 834-7387 to let us know you are here. A customer service representative will verify your phone number, email address, and ask which parking stall you are in.
  • Once you and your pet have been checked in a technician will call you to confirm the reason for your pet’s appointment, obtain a brief history, and ask what your concerns are for the veterinarian.
  • A technician will then meet you at your car, to take your fur baby into PetVet for their exam. We request that you bring your pet out of the vehicle on a leash or in a carrier to facilitate a safe transfer. If your pet is leashed our technician will place a neck lead onto your pet and ask you to remove yours.
  • After the exam, the veterinarian will call you to discuss exam findings and their recommendations for diagnostic tests and/or treatments, etc.
  • After the appointment, a team member will bring your fur baby and any medications back to your car.
  • Payment is due upon services rendered and may be done over the phone or curbside.
  • Any and all paperwork such as an invoice or special instructions will be emailed to you.

 
We are excited to launch a new Telemedicine option.

Click on the TeleVet link in our website to download the app and set up this service to video chat with one of our doctors from the comfort of your own home. The doctor will discuss possible treatments at home, or may decide medications are needed which can be available curbside to pickup, or they may decide you need to come in for necessary diagnostics and treatments.

Hills to Home.

As an alternative to utilizing our curbside service, you can now also order your pet’s food (lifestage and prescription diets) online and have it delivered to your door. Please click the link here: https://hillstohome.com/register-pet?id=bXBlYXJzb25kdm1AZ21haWwuY29t. Please email us at customerservice@petvethawaii.com with what your pet’s regular food is after you complete your registration so we can add the appropriate food plan options to your account. Emailing us the information helps expedite the setup as we sort through the high demand during this time. If at any time you are not seeing what you are looking for, please email us and we would be happy to help.

Please be patient and understanding.

We are all adjusting to living in a new world with COVID-19 and as procedures change, sometimes hourly, we know that tasks will take longer. We would like to extend our warmest aloha and mahalo for your patience as we adapt and navigate through these trying times together.

Embrace the meaning of Kokua and Malama.

Especially during this stressful time, please remember to help everyone out and think of our Hawaii community. If you are ill or sick in any way, or recently traveled away from the islands, please stay home. Your pet can be brought in by someone healthy or you can utilize our telemedicine option when available.